Two months ago Endelea’s  mission/ visit in Uganda to AYINET has been very productive. 

The objective was to launch Telecare’s call center, which is operated by AYINET, an NGO committed to making peace and justice a reality for victims and survivors of war, with focus on:

• Mental health
• GBV response (rehabilitation and recovery)
• Social protection (Youth and Children)
• Peacebuilding (mediation and access to justice)

An extremely busy period but important milestones have been reached:

• The call center is open and operational. Although still very small, front- middle- and back office processes are clear. Roles, responsibilities and scripts are documented. We are ready to handle incoming calls, mails, chats and texts.
• The Telecare operators have got enough training on salesforce and case management, something that has made work easy and scoring towards client satisfaction.
• Telecare’s digital brand material, all developed by It’sme Belgium – itsme.designis finalized and ready for establishing online and offline Telecare’s new brand. Top quality material!.
• Salesforce has fully been accessed and admins have been identified at AYINET to manage every Telecare operations, and this has made work easier.

The call center is installed on Ayinet’s new office site: Looking forward to a long term collaboration, Ayinet and Endelea have signed an MoU that foresees next to the ambitious Telecare program, other digitalization projects in the educational, awareness and human rights space. Uganda is the pilot implementation, but the vision looks beyond Ugandas borders and an international growth agenda is being developed.

Last but not least, we want to express a big thanks to the amazing team at Ayinet including the staff of Facility Department for taking on the Telecare operations, championing the digital disruption in the humanitarian space. amazing, you have made this journey once again incredible.

Thanks Victor Ochen, you are the best and together Ayinet and Endelea will work on bridging the digital divide and giving technology a human face